Last updated: 23 October 2026
1. About this Service Level Statement
This page sets out what you can currently expect from MRS Bookkeeping in terms of response times and communication during records organisation, bookkeeping-readiness, practical admin support, education and clarity work.
2. Current service and AML status
MRS Bookkeeping is supervised by HM Revenue & Customs (HMRC) for anti-money laundering purposes and is separately registered with HMRC as a tax agent.
Alongside records organisation, bookkeeping-readiness, practical admin support, education and clarity work, MRS Bookkeeping offers bookkeeping for client use, accounts preparation, payroll and PAYE administration, VAT return preparation, MTD submissions and tax return preparation. Formal tax advice remains outside the current service scope. This Service Level Statement reflects that current scope.
For more detail, please see the AML / Service Scope page.
3. What MRS Bookkeeping commits to
MRS Bookkeeping aims to:
- reply to emails within 2 business days;
- return calls within 2 business days;
- let you know promptly if a response will take longer than expected.
4. Records organisation and clarity work
Timescales for records organisation, bookkeeping-readiness and clarity work will normally be agreed as part of the written scope for that piece of work, since the time needed can vary considerably depending on the volume and condition of records involved.
If a delay looks likely, MRS Bookkeeping will let you know as soon as reasonably possible, along with a revised estimate.
5. Review of this statement
This statement is reviewed when services, capacity or regulatory obligations change, so that turnaround expectations remain realistic.
6. Related pages
You may also find these pages useful:
7. Last updated
23 October 2026