Last updated: 8 July 2025
We aim to provide excellent service. If you’re unhappy, here’s how to make a complaint:
Step 1: Raise Your Concern
Email martin@mrsbookkeeping.co.uk with details. We will acknowledge within 3 working days.
Step 2: Investigation
We will review and reply within 14 days.
Step 3: Escalation
If unresolved, you may contact the Association of Accounting Technicians (AAT):
https://www.aat.org.uk/about-aat/professional-standards/complaints